Returns & Refund Policy – Digital Products

​

Effective Date: [January 2026]
Last Updated: [January 2025]

​

At Criltech Media, we specialise in creating digital products and services such as logo designs, social media content, and promotional materials. Because these products are delivered electronically and cannot be “returned” in the traditional sense, different rules apply compared to physical goods.

​

No Returns on Digital Downloads

Once a digital file has been delivered, it cannot be returned or exchanged. This is due to the nature of digital products — once you have access to the file, it cannot be “unseen” or unused.

 

Refund Eligibility

While we do not offer returns, we will provide a refund in the following circumstances:

• You were charged in error.

• The wrong product was sent and cannot be corrected.

• The file is faulty, corrupt, or not as described, and we are unable to resolve the issue.

​

Satisfaction Guarantee

We operate on a “pay when you’re happy” basis for most custom design work. This means you will only be invoiced once you have approved the final design, ensuring you are fully satisfied before payment is made.

For pre-made digital products or instant downloads, we provide detailed descriptions and previews before purchase so you can make an informed decision.

​

How to Request a Refund

To request a refund under the conditions above, please contact us within 14 days of purchase at:
📧 criltechmedia@hotmail.com
Please include your order number, a description of the issue, and any relevant screenshots.

​

UK Consumer Rights

This policy does not affect your statutory rights under UK consumer protection laws.